Shipping policy

At Shalom Skin Care, we strive to provide exceptional service and timely delivery for all our customers. This Shipping Policy outlines important details regarding shipping methods, processing times, order tracking, international shipping, and more. Please review the following information to understand our shipping procedures.

1. Order Processing Time:
– Orders are typically processed within 1-3 business days after payment confirmation.
– Processing time may vary during peak seasons, holidays, or promotional periods. We appreciate your patience and understanding.

2. Shipping Methods and Delivery Time:
– We partner with reliable shipping carriers to ensure prompt and secure delivery of your orders.
– The estimated delivery time depends on the shipping method selected at checkout and your location.
– Standard Shipping: Estimated delivery within 7-14 business days.
– Expedited Shipping: Estimated delivery within 3-7 business days.
– Please note that delivery times are approximate and may be subject to unforeseen delays beyond our control, such as customs clearance or weather conditions.

3. Tracking Your Order:
– Once your order has been shipped, you will receive a confirmation email with a tracking number.
– You can track your order by visiting our website and entering your tracking number in the designated tracking section.
– Please allow up to 48 hours for the tracking information to be updated.

4. Shipping Costs:
– Shipping costs are calculated based on the weight, dimensions, destination, and shipping method selected for your order.
– Shipping fees will be displayed at checkout before you finalize your purchase.

5. International Shipping:
– We offer international shipping to select countries.
– International shipping times may vary depending on the destination country and customs procedures.
– Please note that customers are responsible for any customs duties, taxes, or fees that may be imposed by their respective countries.

6. Undeliverable Packages:
– In the event that a package is undeliverable due to an incorrect shipping address provided by the customer, refused delivery, or failure to claim the package from a local post office or courier depot, we cannot be held responsible.
– If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping fees may apply.

7. Order Tracking and Support:
– If you have any questions or concerns regarding your order or shipping, please contact our customer support team. We are here to assist you and provide timely updates on the status of your shipment.

Note: This Shipping Policy is subject to change without prior notice. Please refer to the most recent version of the policy on our website.

If you have any further questions or require additional information, please feel free to reach out to our customer support team. We value your business and look forward to serving you with the best possible shipping experience.

Last updated: 6/6/23.